7 Ways to Answer the question - "how do i choose the best computer repair shop?"

Today on the All Computer Needs information technology blog, we discuss computer repair stores and how to choose the best one to fix your PC problems.

If you ever had a computer slow down, stop working, or just be a pain in the butt RAISE YOUR HAND.

Is your hand raised?

Then, more than likely you brought it to a computer repair shop to be tuned up.

But, repair bills increase easily, and with no warranty (manufacturer’s warranties on computers cover almost nothing).

How do you decide what computer repair shop to take it to? 

Just choosing one could land you in a world of hurt.

Some charge MASSIVELY inflated prices, others don’t have experience, and many are downright scams looking to take your identity.

You have to pay close attention.

That’s why we put together this information. 

So enjoy “7 Ways to Answer the Question – “How Do I Choose the Best Computer Repair Shop?”

Credentials, Credentials, and More Credentials

Have you ever heard of a “chuck in a truck?”

It means you chose any Joe Schmo to do some work for you whether it be on your house, your television, or your computers.

But here’s the problem with hiring Joe. 

He probably has done the repairs, but does he have credentials?

Your son’s friend may be great at amateur IT work, but does he have insurance to cover damages?

It’s very easy to fry a hard drive and if they do it, it’s YOUR LOSS.

A professional repair shop has insurance so you aren’t liable if something goes wrong.

  • Before having the repair done, ask for insurance.
  • Make sure they provide you with educational credentials as well.
    • Most will have A-Plus certifications or be cybersecurity professionals.
  • You can also call your local business authority to be sure the business is legit. 

This leads us to our next step.

The Area of Expertise for the Repair Shop

There are tons, and I mean tons of big computer repair services, franchises, and local ma and pa shops out there.

Many people assume they all specialize and do the same thing.

Fix a computer…

Remove a virus…

Speed up a PC…

Etc, Etc, Etc.

But, did you know tons of them actually specialize in certain types of electronic devices or the problems associated with them?

You might be saying “really, are you sure?”

Yes I’m sure! 

You are sure too, you just have not considered it yet.

Some shops only service apple products.

Many will only handle PCs.

Some only want to build new computers while others set up networks.

You could run into a shop that likes to perform IT solutions for businesses.

While others specialize in home computers.

Finally, many shops only fix tablets and phones and are starting to ignore computers altogether.

See? I bet you didn’t see all that coming! 

Let’s move on.

Computer Store Experience

This is a lot like the 1st headline “credentials, credentials, credentials”, but it’s slightly different. 

When someone owns a computer repair shop, IT support service, or mobile repair company, it’s important to check certain “statistics”.

How many years has the company been in business?

Has the owner of a new repair shop worked for many years in a different PC shop?

Are they SUPER cheap (screams inexperienced), or are their price points a little higher because they do quality work? 

Is the owner or master technician doing the work, or is a $10 an hour college student doing the work?

All of these are valuable questions.

You wouldn’t want to bring your work computer to a PC repair shop and have the repair not last.

Check Out or Request the Computer Repair Shops Google Reviews

Reviews are a great indication of what you have read above.

  • An inexperienced computer repair technician probably won’t have good reviews.
  • A shop that is trying to fix things outside their area of expertise might not have the best reviews.
  • And a repair shop with no credentials probably has no reviews at all.

Some people will just look at the website. 

Beware of this because sometimes they can just be made up by the company.

Many computer repair shops will have their reviews on Google, but if you can’t find them there. Do a search for their Facebook page.

IF you still can’t find any reviews all is not yet lost.

Some use lead-generating websites like Thumbtack and Homeadvisor and those will have plenty of reviews to check.

Now if they have good reviews here where we talk about what’s in it for YOU.

Do They Come To You? Is the Computer Repair Shop or IT Support Convenient?

Let’s say you have a kid with a large gaming computer.

Or, you work from home on your laptop.

Or, you have a small business that has 3 – 5 computers and you really can’t take time out of the day.

Heck, with all these situations YOU CAN’T take time out of your day to lug the computer to the repair shop.

So what do you do?

Make sure you ask if the company has remote support or on-site support.

Some have vehicles that come fully equipped and can go straight to your place of work, home, or location you need the repair done.

Others have the ability to remote into the computer and perform optimization, virus removals, and file restoration.

With today’s technology, I say there is no need to lug a computer into a shop and waste your time to only leave it there for repairs.

Does The Shop Guarantee Their Work?

This one is pretty self-explanatory. 

PC manufacturers have awful warranties.

They generally only cover the computer for a year.

If anything was to happen it’s going to be after that year.

But let’s talk about what they don’t cover.

  • Accidental Damage
  • Anything caused by use.
  • Batteries
  • No damage that happens outside factory errors!
  • Power surges
  • Third-party products
  • Damage to the motherboard
  • Sockets aren’t covered
  • Burnt or corroded internal components
  • Issues with the keyboard or touchpad

Now some of these are covered if proven it’s a defect. But when you literally use it every day.

How can you prove that to the manufacturer?

Then there is the issue of shipping it across the country (or world), to be repaired.

You go without your work lifeline for weeks on end!

So what we’re getting at is this.

Does the computer shop warranty the parts and labor they put into a repair?

Do they offer a coverage plan through monthly, or yearly payments that cover everything the manufacturer doesn’t?

These are vital and are signs of a healthy computer repair shop.

It means the shop wants to keep a relationship with you vs. doing a repair and saying Bye-Bye before they go to the next one.

What Services Do They Offer?

As we stated earlier. 

Many computer repair shops specialize in certain things.

But the best ones will come with experience to handle the software and hardware on your computer.

So here’s a list of the standard services they should offer.

If they don’t beware because it shows inexperience.

  • Custom built computers.
  • Virus Removal
  • Speed Optimization
  • Data Backup and Recovery
  • Accidental Damage Repair
  • Internet Network Setup
  • IT Help Support for Business
  • PC Upgrades
  • In-Home or on-site repair services
  • Remote Repair Services
  • Warranty or Protection Plans for Future Problems
  • Everything the Computer Manufacturer Won’t Cover

In Conclusion

We understand this has been a lot of information.

But we feel that with this new knowledge you have acquired, you will be ready the next time you have a computer problem.

If you should need it though. All Computer Needs is a full-service PC repair company that offers all of the services listed above. All you need to do is give us a call or email support@allcomputerneedsllc.com

Our on-site support is there to handle all your home and business computer needs.

Want more information on our PC repair services? Visit https://allcomputerneedsllc.com/

Have a PC problem or need I.T. Support? You can contact All Computer Needs here.

Thanks so much for reading. If you ever need anything don’t hesitate to reach out. Chris Hall: Owner of All Computer Needs


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